The short version
- Cancel any time. You keep Premium until the end of the period you've paid for.
- Changed your mind? Ask within 14 days of your first payment on our website and we'll refund it in full.
- Charged twice or by mistake? We'll refund it, whenever you notice.
Where you bought
How you cancel or get a refund depends on where you subscribed.
On our website (peptidecalcs.com): your purchase is sold through Link, the checkout and payments service run by Stripe, which acts as our reseller. Link processes the payment, sends your receipts, and handles payment support. This policy covers these purchases.
In the app on iPhone or Android: your purchase is made through the App Store or Google Play, and Apple or Google handle billing and refunds under their own policies. Request a refund at reportaproblem.apple.com or from your Google Play order history. Cancel in your Apple ID or Google Play subscription settings.
Free trials
Plans bought on our website don't start with a free trial. Instead, your first payment is covered by our 14-day money-back guarantee (see refunds below).
Free trials offered in the app are run by Apple or Google. The trial length and the price after it are shown before you confirm. To avoid being charged, cancel at least 24 hours before the trial ends in your Apple ID or Google Play subscription settings.
Cancelling a website subscription
Subscriptions renew automatically until you cancel. You can cancel any time, in a couple of clicks, either way:
- Use the “manage subscription” link in any receipt or billing email.
- Log in at link.com with the email you used at checkout.
Cancelling stops future renewals. You keep Premium until the end of the period you've already paid for, and you won't be charged again. If you can't find the link, email us and we'll cancel it for you.
Refunds for website purchases
- First payment:if you ask within 14 days of your first payment for a subscription, we'll refund it in full, no questions asked.
- Renewals:we don't usually refund renewals or part-used periods, so cancel before your renewal date if you don't want to continue. If something went wrong, such as PepSync not working for you and us being unable to fix it, tell us and we'll look at it fairly.
- Mistakes:duplicate charges, charges after you cancelled, and charges you didn't authorise are always refunded.
Link may also refund website purchases under its own refund policy, within 60 days of a purchase. Nothing in this policy limits the rights you have under consumer law where you live, including the Australian Consumer Law and the cooling-off rights in the UK and the EU.
How to ask for a refund
Email support@muchadostudio.com from the address you used at checkout, or tell us that address and the date of the charge. We reply within two business days. Refunds go back to your original payment method and usually appear within 5 to 10 business days, depending on your bank. You can also contact Link support from your receipt.
Prices and taxes
Prices are shown at checkout in your local currency where available, and include any sales tax, VAT or GST that applies in your country. A refund includes the tax you paid. Your bank statement shows the charge as LINK.COM* PEPSYNC.
Contact
Questions about billing can be sent via support or to support@muchadostudio.com. See also our terms of use and privacy policy.